Get Help
How to get help
If you need help from our foodbank there are a few simple steps to follow.
Collecting a Food Parcel
- Contact one of our referral agencies. They will be able to provide you with a voucher to collect a food parcel from one of our centres.
Our main referral agency is Aberdeen Citizens Advice. You can contact them on 01224 569750 (Open 10am – 3pm, Monday to Friday) - When you have received your voucher, head to your chosen foodbank centre during their operating hours. You can find a list of our local centres and opening times here.
- Please bring your voucher and some form of identification with you. Present this on arrival to exchange your voucher for an emergency food parcel. You are welcome to grab a hot drink and biscuit and chat with a volunteer or an advisor for further support.
- If circumstances change and you are unable to collect your parcel please let us know.
Delivery Service
If you require a parcel, but cannot collect it, we offer a delivery service in exceptional circumstances and only within the Aberdeen city area.
Please call Aberdeen Citizens Advice on 01224 569750 (Open 10am – 3pm, Monday to Friday) if you require a parcel delivered. They will be able to provide you a voucher for a delivery. Our deliveries happen once a week on Wednesdays.
If you have any further questions our FAQ’s page may help, or feel free to give us a call.
Referral Agencies
| Aberdeen Citizens Advice Bureau |
| Aberdeen City Council Children’s Services |
| Aberdeen City Council Housing Services |
| Aberdeen City Council, Child in Need DON 4 Team |
| Alcohol and Drugs Action |
| Barnados – RAFT |
| Bethany Christian Trust |
| Bucksburn Clinic |
| Castlehill Housing Association |
| Criminal Justice Social Work |
| Elmbank Medical Practice |
| Enable Works |
| Family Learning Team |
| Fortis Advisory CIC |
| Grampian Housing Association |
| Grampian Regional Equality Council (GREC) |
| Grampian Women’s Aid |
| Hillcrest Housing Association |
| Home Start Aberdeen |
| Integrated Alcohol Service |
| Integrated Drug Service |
| Langstane Housing Association |
| Links Medical Practice |
| Penumbra |
| SCARF |
| Scotstown Medical Practice |
| Shelter Scotland |
| SMART and ASSIST Project (GHA) |
| SRS Care |
| STAR Community Flat |
| Victim Support Scotland |
| Woodside Medical Group |